Refund policy

We do not accept refunds or exchanges based on change of mind so please choose carefully. If you require more photos or details of an item, we are more than happy to help. Please do not hesitate to contact us so we can provide you with these prior to your purchase.

All items purchased from Happily Zen are packed carefully. Each item is checked over before being packaged & sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.

Every parcel sent via Australia Post & Sendle include shipping insurance for the entire order value. Both have different claim processes. Before refunds or store credits are issued we require you to complete the relevant claim process.

Australia Post require the receiver to take the damaged items PLUS the box & packaging into a local post office where an employee can assess the situation.

This policy/procedure is enforced by Australia Post & Happily Zen cannot process any refunds or store credits until the situation has been assessed by Australia post. Happily Zen endeavour to rectify all issues as quickly as possible, however, it is required that all parties work together to come to a conclusion.

Sendle require you to email Happily Zen a photo with the damaged good, packaging & parcel label (clearly noting the reference number). Please remember this needs to all be in the 1 photo. Please include any information you asses as relevant in your email

For breakages or lost parcels please contact via email at hello@happilyzen.com.au within 72 hours of you receiving your parcel / notification of delivery.