Refund policy

Returns & Refunds policy

It's important to us that you're happy with your Happily Zen purchase. If you're not totally satisfied, please contact us at hello@happilyzen.com.au

All Happily Zen creations are created with care and attention to detail. Every order is checked before being packaged and sent out. 

We will accept product returns and provide you with a replacement, refund or repair of reasons valid, such as:

• The product is damaged/faulty or is not of acceptable quality; or
  
• The product does not match its sample or description.

If you have received an item that is damaged or faulty, please contact us at hello@happilyzen.com.au within 48 hours with evidence to help us investigate the issue and provide you with the appropriate outcome. 

Every parcel sent via Australia Post and Sendle include shipping insurance for the entire order value. Both have different claim processes. Before refunds or store credits are issued we require you to complete the relevant claim process.

Australia Post require the receiver to take the damaged items PLUS the box & packaging into a local post office where an employee can assess the situation.

This policy/procedure is enforced by Australia Post and Happily Zen cannot process any refunds or store credits until the situation has been assessed by Australia post. Happily Zen endeavour to rectify all issues as quickly as possible, however, it is required that all parties work together to come to a conclusion.

Sendle require you to email Happily Zen a photo with the damaged good, packaging & parcel label (clearly noting the reference number). Please remember this needs to all be in the 1 photo. Please include any information you asses as relevant in your email

Refunds

Refunds are not issued for 'change of mind.' Please purchase carefully and ensure the items you claim are what you want. Our website product descriptions are made to ensure that you know as much as possible about the product before purchasing.

If you wish to receive a refund, please contact us at bohotranquilityco@hotmail.com to discuss your request.

If approved for a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will give you a full refund of the price of the goods that are returned with proof of purchase and, if possible, the packaging.

If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card.

Exchanges

Happily Zen does not accept exchanges for change of mind. Please purchase carefully. Exchanges can be made for products that may be received by accident/mistake, damaged or faulty.